Athan Streitz

Review of TriWest Healthcare Alliance

I called TriWest regarding a referral from my VA p...

I called TriWest regarding a referral from my VA provider. The VA had documented that they notified TriWest and verified the date TriWest indicated they received it. When I spoke to TriWest they claimed they had no documentation of the referral. I again contacted the VA who stated that TriWest indicated they did in fact receive the referral and couldn't understand why TriWest didn't have it documented when they, TriWest, notified the VA that they did. Will never request a referral to them again. Very poor customer service and very poor job assisting Veteran's with health care options.