Laura Savino

Review of Embassy Suites Denver Downtown

Great location and clean hotel however we had a fe...

Great location and clean hotel however we had a few issues. Within two hours of check in our key cards no longer work. And while the hotel touted being able to use the digital key and checkin through the app, it was useless because you needed a card key to work the elevator and they required checkin at the desk. One elevator was out during our stay and the main (4th) floor was in accessible by the stairs so we'd have to wait up to 10 min for the elevator to arrive which became a great source of frustration.

Additionally the bed was lumpy, not what I'm accustomed to at a Hilton, and squeaked. They used flat sheets instead of fitted on the base and instead of a duvet cover they just sandwiched the comforter between 2 more flat sheets. All in all it was huge disappointment