Henry Kuehn Review of Soundwaves Inc.
Beware! Do not bring your own equipment for instal...
Beware! Do not bring your own equipment for install. Had them install a Sony BT radio from Crutchfield I got bc their inventory was unspectacular. On day of install, was told my car would be ready at noon- it was not. Finally was ready hours later only moments before they closed. Had to take car back to them because I was unsatisfied with the install quality- faceplate awkwardly pushed in and plastic brackets were visibly bending. They claimed that was the best they could do with my equipment from Crutchfield which was specifically ordered for my vehicle... Whatever... Whole thing looked like a mistake. Then about 30+ days later, radio stopped working- you can tell it's not getting any power. Called them to fix and since I provided my own equipment combined with their subpar labor, Labor is supposedly only covered under warranty for 30 days.
Bottom line: this place just wants cars in and out and your money. They sacrifice quality for quantity. Very unimpressed with their customer service, warranty, install service, and lack of attention to detail.
Now I'm taking my car to another shop to fix their mistake and you probably should to! Sound waves, Thanks for the headache and money down the drain!
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