I was disappointed in our stay here. Full disclosu...

I was disappointed in our stay here. Full disclosure - it was new years eve and probably much more chaotic than usual but there were not nearly enough elevators for this size hotel and they were quite slow. We were told there were no stairs we could take, either. I refused to believe that because I knew there had to be for fire safety evacuations, so we later found a stairwell by our room. The room itself was ok. There was no mini fridge (sad since we brought wine) and no full carpet (just a rug under the bed) so I didn't like how cold my feet were when walking around the room. Bed and pillows were great and comfortable. We were on the 14th floor and someone set off a fire alarm around 2am, so that was fun. When checking in, staff were not friendly and same treatment when checking out. I get they were busy but I've come to expect much higher quality from spg properties and this one did not live up to that. They charge too much for what they offer.