I'm not recommending this hotel for the person's w...

I'm not recommending this hotel for the person's who want to be treated good way as in my opinion it should be for 5 star hotel.
I will start with positives because there are many negatives and Im not recommending this hotel. If your will read to the end you will understood why.
So... very nice beach, nice restaurants service people especially in main restaurant, terrace place, not the best but ok rooms, nice swimming pool, good food, quite ok gym, nice animators person.
Very very not nice and not positive persons from reception, not elastic at all, for any additional request answer is always no, or it will be extra charged for eg printing 5 pages they charged 30 AED which is value of 500pcs of papers,
We arrived to the hotel after the lunch and we did get nothing to eat because it was after restaurant working hours
Check out its till 12:00 and lunch is from 13:00 so... after 12:00 you will not get anything to drink and eat even if you have small children as we have water or you will be additionally charged. For eg lunch 120per person and 60 per person for child. When we're asked for lunch as a replacement of lunch from arrival day they did not agree.
Inside poll and saunas not allowed for person below 16.
If you want to order anything for drink or eat after strict hours forget about it even if it is 1 minute.
Waiting time for drinks in restaurant around 30 minutes, many times longer.
On the swimming pool area almost never order was equal to this what you ordered( almost every time something was missed) I started thinking that they are doing it internationally till reduce costs.
In summary Im travelling very very often, business trip, vacation etc. And it was first time when in 5 star hotel I was treated as a source for drawing money. It is nice building in nice place but ugly rules and some ugly persons making atmosphere unfriendly. If you want to fight with this rules, with every order which you placed and not get or not the same order as you wanted you should go there but if you want to have comfortable stay in the hotel during vacation choose different one.