I went to purchase a fresh tree the weekend after ...

I went to purchase a fresh tree the weekend after Thanksgiving, and struggled to find someone friendly to help me. The manager or owner was rude and completely unhelpful and because I wanted a tree, I pursued finding a friendly employee. A few days after bringing my tree home, our heat went out and had to leave for over a week, but came in and out at least 2x a day to feed our pets and water our tree, both morning and evening. Just this past weekend we were able to get back into our home and of course began to decorate our tree. To our shock, once touching it the needles fell off in bunches. We couldn t believe it. We continued to try to put lights on it, but it kept loosing needles. I called Owen Nursey and the manager answered the phone, I began to explain everything, including offering to give him the City s number to verify the lack of heat, which can often be the problem of needles falling. So many needles fell off as though it was a tree in January. But all he kept saying is we don t guarantee our trees but said if I brought it in, he d replace it. I said, you re going to make us take it down, drag it out to the car, load it and drive it back there? After we ve been displaced from our home for over a week? I said, can t you just credit my card 10, 20, 30, 50%? Oh we don t guarantee our trees So I said, you don t guarantee your trees, but if we did all that work to bring it in, you d replace it? Meaning you would be loosing money by giving us another tree?? You won t discount the tree we have, even a mere 10%, providing some good CUSTOMER SERVICE, but loose money by giving us another tree?? How is that not guaranteeing your trees?? You won t guarantee it, but will replace?? HOW DOES THAT MAKE ANY SENSE?? Won t discount the current tree, even by a mere 10%, but would make us bring it in and get a different one. What if that one dropped an abundance of needles too?? How does that make sense or good customer service?? I then said I am going to post this terrible experience and to make sure the public knows how awful you are and how you CLEARLY CONTRADICT yourself. My suggestion, DON T even bother buying your tree there.