Ini Solehah

Review of One World Hotel Kuala Lumpur

This hotel has the worst management I have ever ex...

This hotel has the worst management I have ever experienced. I am usually very generous at giving ratings, but this time ... Nope.

We already booked two rooms online via the website, which states that there is an ongoing 46 percent off. I even called to confirm about the offer on the website. But when we checked in, the reception told us that we cannot use the discounted price and we ended up paying the full amount. It was Ramadan and we had no energy to fight over this matter.

Then came another issue after we checked out... My car was blocked by another car and we couldn't get out from our parking spot. The guards called in to another department who said "It's not their job" and "nothing could be done", so we waited for two hours before we were able to exit. (We waited at 1Utama until one of the guards called)

Super disappointed. Worst vacation experience ever.