Randy Breitenbach

Review of Kuni Lexus

Great start....disappointing ending. I worked wit...

Great start....disappointing ending. I worked with Ray to buy a used vehicle that the dealership had taken in on trade. After spending the obligatory 2+ hours with the test drive, determining trade-in value of my old car, and negotiation, we agreed on a price. It was only when completing the final sale paperwork that the finance department representative disclosed to me that the vehicle had been in an accident. Although the Carfax report that I looked at during the negotiation did not show the accident, the Kuni trade-in paperwork from the previous owner did show this. Not knowing the extent of the damage, I decided not to purchase the vehicle. Ray and the Kuni dealership could have avoided wasting 2 hours of time (mine and theirs) had they disclosed the damage to the car early in the sales process. I didn't know to ask, but If you are considering a used vehicle that a dealership took on trade, be sure to ask if any damage was disclosed by the prior owner. You may save yourself a few hours and a disappointing sales experience (they do have a beautiful facility though!)