S

Serene Y

4 years ago

Would leave 0 stars if I could. I have never dealt...

Would leave 0 stars if I could. I have never dealt with such an unprofessional and predatorial company as them. I have been a renter for over 30 years and have outstanding credit and a perfect rental history. I went through the lengthy application process (I noticed typos on their application form and thought it was strange). I and was informed that I passed and that the apartment was mine. I made plans to move in on the 1st of the month. Then they switched me from the agent I was working with to a different agent. They demanded that I put the electric bill in my name and purchase rental insurance, which I did. The day before move-in they informed me that the apartment was no longer mine and that they required even more personal information. They said they would work with me but the amount of time I had already invested, and after reading the other reviews I saw the red flags and decided not to work with them, they were acting very shady AF. It seemed like they really didn't know what they were doing, I mean the day before moving! I did try to call the main office several times and never got through, just got the voicemail. I did lose my application fee (they never even offered to refund the fee) and the rental insurance fees, as well as the application process put a ding on my credit score. The amount of stress this caused me, I do not recommend to anyone. And if I were an apartment building owner I would never want this company to manage my apartment building.

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