Kim Huynh-Kieu

Review of Cabinets d'Expertise-Comptable

Catastrophic year with this accounting firm. After...

Catastrophic year with this accounting firm. After the idyllic period during our integration as a new client, working with the services of Keobiz / Cabinet-d-expertcomptable.com was a series of failures.

1. Errors and omissions: tax returns not carried out (despite a confirmation claiming the contrary by email) on time, accounting documents delivered with omissions, files to be redone at the last minute without real explanation etc ...

2. Managerial structure and recruitment: You will NOT be accompanied by a real accountant (nor by an accountant for that matter) on a daily basis, but by a person who will have made a jump in the support services of a company before '' be trained on the job, supervised by a Manager - possibly an accountant / lawyer. If your relationship turns sour - which seems to be recurrent among them at the sight of the posted opinions - it is the famous "quality department" which will take over to mop up and buy time for your "mission manager", rather than finding a solution.

3. Support & advice: our questions to our head of mission have not always been answered. We even had this reaction: "you will find the information on the tax website" ... Uh, thank you Captain Obvious! We pay a service to be referred to Google therefore. Lack of pro-activity.

4. Follow-up and solutions: a question, a problem? Don't expect to be called back. Or if you unfortunately miss the one long-awaited call, your mission leader won't insist on getting you. Do not expect mea culpa in the event of a series of errors either, but long email threads. And when you propose a meeting to find solutions, the proposal will go unanswered, even if you insist.

At the end of the mission, our head of mission wrote to us that she only wanted to work by ... "writing" to keep track of each exchange. Confidence atmosphere.

5. Operational: if you have deadlines for rendering accounting documents (such as a closing before the end of the accounting year, for example ...): they will make you understand that there is no point in putting pressure on them. No commitment on a return date. We feel that the organization revolves more around their constraints than yours.

The team only enters or executes the documents you send them each month (invoices, account statements, etc.). The team will speak to you in their own technical jargon without getting down to your level or making sure you are understood.

If there is a problem entering or editing balance sheet documents (in case of error or forgetting for example): they will be blocked by the limits of their software system and it will be up to you to adapt to solve.

5. Other legal services: company opening, closing, publications, declarations of changes etc avoid them too! Because if they offer this service, they remain 2 to 3 times more expensive on this kind of one-off missions than the intervention of a lawyer / lawyer in liberal.