BEWARE! Arlene's Bridal has the worst customer ser...

BEWARE! Arlene's Bridal has the worst customer service ever!! Interestingly enough, I just read the reviews AFTER our dresses were purchased and so many people share the same sentiments. The staff has been known to communicate multiple (different) messages about policy, fitting, process, etc. Today I walked into the store after they informed me that I do not need an appointment (mind you, there was no one in the store) and they immediately told me I needed an appointment to be seen. The older woman working was condescending, rude, brusque, and passive aggressive. She, for the most part, refused to assist me AFTER I purchased the dress was prepared for a fitting. I've asked for assistance numerous times and she ignored me!
Customer service plays such a HUGE part in the experience of a bride and her bridal party. Arlene's bridal totally ruined that experience for us. How can a customer service entity be so horrible to its customers?! I don't know why Arlene's carries such an air of elitism - the stench from the carpet is overwhelming; they have ancient bridal and bridesmaid dresses- there is nothing special about this place. Arlene's is not the Kleinfeld of NJ - they are posers! If I could get my money back, I would. I should have read the reviews prior to shopping there.