Worst customer service ever at an airport! We arri...

Worst customer service ever at an airport! We arrived 2 hours before our departure time and still missed our flight! We parked in long term parking, sat in our car for 40min before someone came to pick us up( it was storming outside) we asked why we were waiting so long? And we were told that it was due to people calling off work and that they were down 6 employees...if we would ve known it was going to take this long we would ve parked somewhere else... finally made it to the airport baggage check only to be directed to the wrong ticket counter, sat in that Line for another hour only to be told that our line is the one at the other end...at that point our flight was boarding... and we were not the only ones who missed it due to the same mistake!! The ticket agents were not helpful at all!! The only one that was helpful was Will from southwest who thankfully got us a flight out tomorrow from Indianapolis..so thank you Will soo much if u read this!! But it was just like o well sucks to be you attitude from the other employees... I would think that if other people were having the same problem that they would make an announcement as to which counter you should be at! cost us an extra 900.00 for the flight, 150.00 for a one way rental car because our returning flight is to cvg, 120.00 for hotel, and we lost a day of vacation!