Woody

Review of American Security-AMSEC

It s 8pm PST. Worked a 12 hour shift during Am Sec...

It s 8pm PST. Worked a 12 hour shift during Am Sec s operational hours and came home to find I m locked out of my safe. I have training in the morning and no way to get out equipment required for said training. Tried calling the after hours number a few times, no luck.

After using google to find some answers, I come to learn just about everyone has issues with my safes electronic lock, the ESL5. I didn t spend so much money on a safe to be SOL.

Update: The emergency after hours number never called me so don't bother with that. I called first thing in the morning and they can't help in any way but to tell you to call the dealer you purchased the safe from. Even though I've now missed work training, I asked for a replacement electronic lock and was declined.

Update: 11am PST came around, contacting Am Sec and the authorized dealer back and forth about 10 times total. Very long story short, the end result - paying a locksmith $600 for parts and labor for an $800 safe.

The safe was purchased 05/2017. Just two years! But, sorry, you are out of warranty. Am Sec has failed in every way, retail sales, customer service, and support. I highly recommend buying another brand. If I could give 0 stars, I would.

Update: 2 days have gone by and my replacement lock and keypad arrived curtious of Am Sec. Out of my own picket, I had to hire a technician to come out and break into the safe and install the new lock and keypad sent to me. Estimates for the job averaged $450-650, nearrly the cost of the safe new. Am Sec, knowing my safes serial numbers, sent items that are not compatabile with my safe. Now im left with a large metal paper weight and a new lock and keypad that serve no purpose. THANKS AM SEC!