No opinion about the hospital, I have not been the...

No opinion about the hospital, I have not been there, but the desk employee must definitely take training for the services.
I just called to report that they sent an SMS about an appointment to the wrong number (my number) and the desk lady kept asking for my details !? To visit me in sisteem !? And although I said several times that I am just a private person who would like to report nicely that someone will miss his appointment because a message has been sent to a wrong person, she said very unfriendly 'then I can do nothing for you madam, bye !! '
That lady is ready to give up her seat for a young friendly one !!