Nick Brook

Review of AVAST Software

Dreadful - go somewhere else for your software

Dreadful - go somewhere else for your software
Absolutely abysmal software and customer service.
I purchased Avast's Driver Updater software (through Paypal) which tried to replace current drivers with more up to date versions that were NOT COMPATIBLE with my computer. Unfortunately I also accidentally purchased their 'AntiTrack Premium' at the same time. I immediately contacted Avast to let them know and disputed the purchases with Paypal. Repeated calls and e-mails to their customer service (who speak very poor English, difficult to understand and have very quiet microphones so they can't be heard very well) resulted in e-mails stating that the refunds had been made - THEY HAD NOT. They had lied to me and then demanded a multitude of documentary evidence to prove that I had closed the disputed purchases with Paypal. I still haven't received my refunds 3 weeks after buying them. What a dreadful service - I will be removing all Avast products from our computers and will never use their products again.