Terrible communication. Spent over an hour waiting...

Terrible communication. Spent over an hour waiting for their call. (Promised wait time was around 2-3 mins) Reached back out 3 different times expecting a call and still nothing, just "sorry, ill make sure you are next to speak with your rep". Surprise surprise, No call. Eventually I just gave up. There are so many better sites out there. Don't waste your time with this one. Poor poor management.