Whilst I am deeply grateful that you are set up to...

Whilst I am deeply grateful that you are set up to provide emergency plumbing services, for which I understand the need for a call-out charge, I have to say that I am profoundly disappointed with the service I received on Wednesday night.

Ok the guy was 2 hours late. That is understandable and you kept me informed of the delay (and the weather was awful).

However I had hoped that the person you sent might have been at least a competent plumber. He was not.

All he did was tighten up 3 joints, only one of which was actually leaking. He checked a fourth joint (a compression fitting) by touching it and claimed it was dry, but only after asking me to turn the heating on.

The following morning, when it had cooled, it was leaking worse than before. When I investigated the leaking joint I found that I could rotate it with minimal effort. The olive in the joint was clearly overcompressed and would never have sealed with further tightening alone. Your man made no effort to drain the system or dismantle the leaking joint. He even had the nerve to tell me that 90% of his jobs just involved tightening things up.

Today I have stripped it down using online tutorials, purchased and fitted a new radiator tail & compression joint and I no longer have a leak. In truth though it could have been bodged with a bit of PTFE if your man could have been bothered to actually do any plumbing instead of fannying about making small-talk.

Ok (expensive) lesson learned I guess. I am not likely to call you again and nor will I be recommending you to anyone else. I advise you to consider your recruitment policy. Plumbers not muppets in future eh?

Yours disappointedly