Adam Doback

Review of Future Home Realty, Inc.

This review is only about a specific agent at Futu...

This review is only about a specific agent at Future Home Realty. Her name is Jackie Collins.

My experience with Jackie Collins was shockingly poor. I contacted Jackie on a Friday regarding a grouping of homes we wanted to view in one geographic area. I inquired if she had any time over the weekend, understanding that it was short notice. She said she could make Saturday work. I explained to her that this grouping of homes was an hour from our current residence, and we would wait if it meant we could view all the homes in one day. She assured us that she had secured showings for all the homes on our list.

Based on her word, we loaded our 10 month old in our vehicle and prepared for a long day. The first few showings went well, but upon pulling up to one of the more promising homes, we were greeted by a locked gate and accompanied by an unprepared agent. After trying to contact the listing agent for half an hour, Jackie finally determined that we couldn't view the home. Obviously, this was very frustrating, but we decided to continue with Jackie. We understand that everyone makes mistakes. Throughout the day my wife and I explained to Jackie the types of homes we were looking for and the areas we were looking at. She assured us multiple times that she was the agent for us, and even expressed how excited she was to show the homes we were interested in. Apparently, we shared similar taste in homes.

The following Monday I received an email from Jackie letting us know that she wanted us to look at as many homes as we could, even mentioning the areas by name, and that she was excited to show us our new home. My wife and I spent hours compiling a list of homes, and emailed them to Jackie, Thursday. After a 18 hours with no response, I called and text messaged her (apparently her preferred form of contact), and finally received a text back letting us know she was ready to go. We scheduled our showings for Sunday, and she even inquired about doing more showings during the week. I canceled several plans I made Monday to accommodate her schedule.

At 10:21 pm on Friday night, I received an email from Jackie letting us know that she would no longer work with us and apologized for leading us along. I work a job that requires I work 50% of my weekends, so weekends are especially precious to me. I explained this to her, and requested she at least would work with us through the weekend because she left us with no options. I thought this would be the professional thing to do, but Jackie did not share my thoughts. She said she had other clients and that was that.

This was a shocking experience for us, and would hope no one else has to work with an agent like Jackie Collins. I would strongly advise you opt for a different agent when buying or selling a home.