Terrible service would not recommend this hotel to...

Terrible service would not recommend this hotel to anyone. Though I am normally a loyal Hilton Honors member, my recent stay here has made me question even keeping my Hilton branded credit card.

When checking in we noticed that the hotel was booked under my husband's name. I asked them to change it and they said it wouldn't be a problem. Upon checkout, they printed a receipt and it still had my husband's name. When we tried to get this corrected they refused saying that because of the rate type it was tied to my husband's account. Though this could make sense, they should have told me this upfront when I asked on check in. Since I was traveling on business, I will likely not get reimbursed for my travel expenses because of this receipt issue. Furthermore, they were willing to charge the stay to my work credit card although they listed the cardmember name as my husband's. This is impossible as he does not even have this credit card. Their unwillingness to fix a minor issue really demonstrates how they treat their guests. They are more willing to stick with documentation they know to be false rather than help work with guests. I called the global Hilton number and the local hotel with no success at resolving this issue.

All of the hallways also smelled like weed and the staff did not seem to care although we asked about the smell. It was really a terrible experience and everyone should really try and stay somewhere else in Baltimore. The only thing they have going is the location but it isn't worth it apart from that.