We bought a system 11 years ago from a competitor,...

We bought a system 11 years ago from a competitor, and it NEVER worked right. We never saw the energy savings we were promised, and every year we had to have someone come and service the system for leaks or broken parts or a clogged up drain. After so many visits from multiple companies, we just assumed that was the norm, because no one ever told us otherwise. All the other companies just said, "Everything looks fine."

As the weather heated up this March, we noticed it was time to call again, because we just weren't getting cool in the house. This time we tried Jon Wayne, despite some fear that they were higher priced. Brian Swisher came out and did an evaluation, quickly noting that the fan on our outdoor system was completely locked up. He took photos of our duct work and our indoor system, and he educated me on his findings.

We had been having trouble for all these years because of shoddy installation work years ago and negligent repairmen ever since. Our duct work was not sealed properly, so we had a lot of leaks. There was one part on our indoor unit that left a quarter inch gap which allowed air and insulation to be pulled from the attic and blown into the system. And no one had ever pointed out the problems, so our system had been working overtime all these years. Every year, sometimes month after month, we had been paying a $50 repair fee plus labor and parts, and every time, we had just been putting bandaids on a broken system.

Brian showed me our repair options. We could simply repair our fan for more than $600, but without knowing how long the fan had been out, there was increased risk that the condenser had been damaged. We wouldn't know for sure unless we repaired the fan first.

If we allowed them to fix ALL the problems, including the ductwork, the ill fitting piece on the indoor system, and a number of other problems, the total would be $7000, and we still wouldn't know about that condenser.

Brian showed me options for just starting over with a totally new system, new ductwork, a no worry 10-year service plan (where they come out any time we have a problem and there is NO service fee), and all kinds of other upgrades that will give us the kind of system that stops draining our patience and pocketbook. We will likely see up to a 30% decrease on our electric bill as well. We picked the system and package we could best afford, and Brian helped me through the application process for financing. He was super patient as I coordinated every step with my husband.

Three trucks and five techs were out the next morning to do all the installation. They, like Brian, were very courteous and professional. I have high hopes that THIS time we are getting the system and service we were promised!!!