I want to share my experience just recently with T...

I want to share my experience just recently with Terry Reid. In 2017 I purchased my first Hyundai and loved it!!! Best car I ever owned. The staff at that time was wonderful. I went yesterday to have my car put on the diagnostic machine to see why I was having skipping( which I was told by Auto Zone) that it was the spark plugs or coil pack. I replaced the spark plugs and soon realized that wasn't the problem. more than likely it was the coil packs. I wanted to make sure, so I took it to the dealership thinking they have the correct machines to diagnose the real problem. I was told that it was $ 135.00 to hook it on the machine and i was like. I don't think so.So, as I was there I went by the sales floor asking questions and the Sales Manager asked me if I would like to upgrade.Of course, I would love to upgrade.I know anytime you buy a car that you are going to spend the day with them, but I told Austin ( my sales rep) that I needed to get back to work while they were coming up with figures and to call me. he kept pressuring me to stay . oh it will be just a minute..it will be just a moment longer.So finally I said , Look i have to get back to work. My intentions wasn't to buy a car, so I didn't take time off work to do that. I got to work and Austin called me saying you are going to be happy with the results.This is what we can do for you. Well, first of all they only wanted to give me a 2500 trade in on my car, which by the way my car is in more than fair condition. I said no, i still owe 4900. That's not going to work.So, long story short. I drive away in a 2021 Tucson which I absolutely love. Now, keep in mind. i didn't sign paperwork until after 6PM cause i am literally sitting there playing the waiting game again.Nobody kept me informed about anything they were doing. It was the worst customer service I've ever experienced with a dealership. The staff that was there 3 years ago are all gone and this new staff is terrible. at least the girl in service was nice. Talk about terrible timing.I get to work this morning and my employer lets me go, not how I wanted to spend my day, but after crying for 2 hours. I contacted Austin at the dealership and let them know that I was no longer employed and that I could not afford this car payment... Now keep in mind, I haven't been in possession of this vehicle not even 24 hours. Austin tells me, sorry there is nothing we can do. I said will you please have a manager call me? Nothing .still have not heard from anyone. I am shocked that I just told this company that i don't have a job, cant pay for this car that I just signed for less than 24 hours ago and there is nothing they can do?!! Seriously??? So i start making phone calls to other dealerships to see what their policies are. every single one said yes, you can return that vehicle. I called an attorney and he pointed me to the Hyundai Motor Finance and said call them, let them know that you have no income and they haven't had time to fund that car nor have they paid your old car off. So, i did.I got tossed around to 4 different agents at Hyundai Finance. They said you need to go back to the dealership and talk to a manager there and work it out with them.I'm like wait.Ya'll are financing the car and i have already told you that the dealership isn't wanting to help me. Sorry, there is nothing we can do. The Hyundai Finance co. tells me that specific dealership that I went to is not on the Consumer Assurance Program, that would entitle me to give up possession of the vehicle. So, in other words because they aren't a part of that program, they will not let you return a vehicle. They claim to be big Christians, well if they are than the woods are full of them. Christian people don't treat returning customers like that. I will never do business with them again and I will tell everyone I know about my experience. I know some of you reading this will say,well you signed for it, you agreed to it.Yes, but I would have never ever dreamed that I would be laid off my job the very next day.