Mike Field

Review of DoubleTree by Hilton LAX

Be careful here! They are not much interested in y...

Be careful here! They are not much interested in your opinions, probably because they get a lot of traffic from LAX people. My wife and I just stayed there. Two bottles of water were given gratis; one was very clear, the other cloudy and the top apparently already opened. I was not happy! a refill? a hostile act? who knows. Called room service for a new one and asked the person to let the manager know. Never heard a peep of apology or acknowledgement from the manager.
The next day we were in our room several occasions to change (a graduation) but mostly gone (8 to 9 hours!) and the room never was cleaned or beds made: nada). Again, I asked the hotel to let the manger know. Never a peep of apology or acknowledgement.

They just don't care about you at this hotel . The Hilton name has fallen hard and low. Any bright spots? Yes, Juan in the restaurant--wonderful person. And the pool &spa are nice.