Incredibly disappointed with my experience here. I...

Incredibly disappointed with my experience here. I scheduled an appointment to have an oil leak looked at. I dropped off the vehicle the night before my appointment so they would have it first thing in the morning. I checked in with them at noon the following day and they said they hadn t diagnosed the issue yet . I checked in again at 3:15 after not hearing from them and didn t get a response until 4pm where they told me it was a oil drain plug that was installed incorrectly and they wanted to charge me $240 to replace it. When I explained that I had an extended warranty they told me I had to contact the warranty company directly, explain the issue with the vehicle and see if they would cover it. After going back and forth, at 5:15 they said they would fix it no charge and 15 minutes later said the car was ready to be picked up but it had to get picked up by 6:30 or I d have to wait to get it in the morning. They gave me less than an hour s notice to drive through Hartford at rush hour. Not to mention it took a full day to diagnose a leak from the oil drain plug which is what I wrote in my paperwork that I thought the issue was. All of my conversation with them was through texting as every time I tried to call and speak to someone it went to voicemail. I expected way more from this dealer and couldn t have been more disappointed. I will be having my vehicle serviced elsewhere from now on.