Mike Potter

Review of Mark Miller Subaru

Update sadly no improvement since last year. Subar...

Update sadly no improvement since last year. Subaru failed emissions so takes a week to even get a service diagnosis appointment. Obviously not enough capacity. Sure am happy switched brands for my new car a Lexus UX 250h last October. So no longer depend on the Subaru as primary car. Is unreliable plus takes too long to get a service appointment just like last time: Hate to only 2 star service dept has been 4 star until now. Subaru Forester developed engine problems week ago undrivable. Best they could do for a dropoff to even diagnose was a week. No loaner cars despite checking frequently. So had to rent a car for a week cost me $661. Is obviously a management problem when can't even diagnose the trouble until a week later when paying a $118 diagnosis fee. Fee should be waived when is a week. Have been a loyal service dept customer for 12 years. Never even had an oil change done elsewhere. Guess loyalty counts for nothing.