Michael Burke

Review of Viceroy Snowmass

During my stay, I injured my shin while walking ou...

During my stay, I injured my shin while walking outside by the pool area. The lighting was so poor and dim, that the furniture could not even be seen. The injury itself resulted in significant bleeding and large contusions/bruising that limited my activity for the next few weeks (including hiking during this trip and a marathon I had been training for).

When speaking with the front desk about the injury (Douglas, Robert, and team), they showed relatively little concern and mentioned that the lighting met the lumen requirements for the area. They did nothing to even suggest moving the patio furniture (it s winter) or adding small tealights to contrast the dark brown furniture (would make a big improvement). In addition, they said I would be contacted in 3 days to discuss the injury and preventative actions, but I never received a call. It s alarming the relative lack of concern considering the injuries and the fact that I fell face first towards the concrete. It is only a matter of time before someone gets seriously injured out there.