Very bad customer service, i call the "28 12 2929"...

Very bad customer service, i call the "28 12 2929" service at 2:25PM, Wed, Apr 29 2020 an receptionist named Anderson reply me that he didn't hear me well and hand up, call them a minute after checking my phone, the same Anderson reply me and says that he didn't hear me again, i call them on an another phone, the same person Anderson, and told me the same thing without listen a word