Lisa S Gordon Review of Monarch Investment & Managemen...
I would NOT recommend to rent from Georgetown Ap...
I would NOT recommend to rent from Georgetown Apartments! The staff there, especially the manager "Brenda Nort" is so unprofessional and rude. I've been there for 4 years and Monarch took over 2 years ago and hired new staff. Brenda Nort needs to be fired. I've been in customer service over 30 years and she is incompetent to perform the job. I will be writing a letter to the Better Business Bureau. This company harasses you to sign a lease 4 months prior to your lease expiring. I had a storage unit which was included with my lease when I first moved in 4 years ago. Well I get an email, not a phone call saying they are taking my storage away in the month of December. We all know December is a busy month. So I didn't see it until I received a letter on my door....again not a phone call...a letter saying they were going to throw my stuff out if I didn't get out by the end of the month. I'm 51, single and I work 10 hour shifts. Brenda had no sympathy at all!! First of all , Brenda should of informed me about the storage before I signed my lease, I won't have moved out to a place that had storage. No one gave me that option. All they cared about was getting that lease signed. So now I have to get a lawyer! They won't even adjust my rent either. If your late with your rent,, they shut down the website so you cannot pay your rent or your fees ! So then your late again....so take my advice! Don't move into Georgetown Apartments!
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