If you realy think the 5 star reviews are real, RE...

If you realy think the 5 star reviews are real, READ THIS FIRST. (Im beginning to think the good reviews are white folks and the bad are black. maybe that's why I always get treated like my car is not important but my money is)

Update: Not that this is a surprise. went in with my friend from out of town and he was disappointed. He said he never had such poor service. They said they fixed a problem but all they did was reset they fault. He is on the road and going to find a dealer on his way home. I might add, New staff this week. This location goes through personnel like diapers on a baby. They stink and leave.
posted 6 months ago:
I read the Puma Punku review and i would have to agree, Lexus of Nashville is a mess. Large turnover of personnel, poor communication and record keeping of service and when I was asked to bring the car back the next day to finish a warranted repair! I was pissed. Was told they were out of loaner vehicles. If i am told a loaner policy, by God you better honor it.
Well I was up at the Keeneland Racecourse in Lexington, Kentucky for the past 2 weeks and stopped into the Lexus dealer. OH MY GOD! WHAT A CHANGE!
Now the service manager at Lexus of Lexington offered to "PICK UP" my car in Hopkinsville, KY and leave a loaner.
Buy Buy Nashville, the only true effort I see you do is create fake 5 star reviews. Why do I believe that? Because the GM has not returned a call in 3 months.