What I liked about this place, in terms of locatio...

What I liked about this place, in terms of location and facilities, was undone by two very basic things about customer service. Let me first talk about good things - location, good swimming pool, water slides and overall great atmosphere to relax and take it easy. Good options also in terms of restaurants.
What I didn't like was their inability to handle international customers. Staff (even at the reception) has trouble understanding English. Breakfast does not have many continental options. On top of that I was charged for the breakfast, sighting the reason that I did not book it in the first place. But, could not get proper reasoning is to why that was not made clear to me the time of check-in. Or why did they choose to not include breakfast when I upgraded my booking to twice the original price I booked to begin with. Since I was there with the family (incl. 2 kids), I had no option but to buy their breakfast at extortionate pricing. Leaves a bitter taste to what was shaping up to be a good experience. Would not recommend this hotel to anyone I know.