We spent 1 night here on September long weekend. W...

We spent 1 night here on September long weekend. We checked in and immediately got to our room and it was 26 degrees and the AC wouldn t work. Now this happens, but we called at 330pm to have it fixed and we went out hiking. We returned around 630pm and it was still broken. Called the front desk and they said they had issues accessing our room so they didn t fix it. So now we had to sit in our room and wait for a tech to come. He looked at the machine with no tools for about 30 mins. Then called the front desk and said he needs more time so we need to get a room change. He then left the room and I had no idea what was happening. So I called the front desk twice before they said they would send someone with a key for our new room. It was now 730pm. Did I mention we have 3 children 6 and under. Fun times just sitting in a sweltering room waiting for answers. Finally got switched rooms. Then we tried to go to the pool with the kids before bedtime to find out that you require a reservation due to Covid. No one ever informed us of this rule. The pool was fully booked for the rest of the evening. So we had to explain to our 3 children that they couldn t use the pool. If it wasn t for this location I m not sure this hotel would stay in business with this type of customer service for the price of a stay. We will not be going back to this hotel.