This review is more about iinet's absolutely atroc...

This review is more about iinet's absolutely atrocious service, I didn t get as far as getting connected to NBN .. I ordered and paid for my first month and modem .. they gave me a toolbox password to track the progress, which didn t work .. emailing support takes 2 days for a reply .. they, in total, sent 3 passwords and 3 times none of them worked.
After a week I called them, 3 times .. first they put me on endless hold .. second, said they would call me back .. and didn t .. finally, I spoke with someone].
He eventually told me that my order hadn t been processed, the modem hadn t even been ordered and I was essentially starting the process again (but they did get as far as taking the money).
So I cancelled .. I thought if this is the type of service before I m even connected, imagine what support is like when I have a problem .. He said that he understood, apologised and assured me that I would get a full refund. (iinet actually state when ordering that they will fully refund you if you are not happy with their service).
I thought 'that was a bad experience, but at least it s finished' ..
But No the customary 2 days later, I get an email saying that they cannot find an invoice showing that I was charged I sent them a shot of the transaction on my bank statement.
A few emails later, with 2 days or more between each reply, I threatened legal action and posting reviews such as this and on my social media accounts, describing just how badly I had been treated by iinet. I received a call from someone who took all my details again but said that he could do nothing and a more senior person would call me back. A couple of days later I called again,I spoke with someone who didn t seem any more senior than the previous guy. She took my details again and said that she d check things out and call me back. She did call me back and said that the refund had been approved by her manager on 10 April, so I would receive it 4 or 5 working days after that. It s now 10 working days since this approval and I ve received nothing. My advice .. STEER WELL CLEAR of iinet .. Not only awful customer service but I believe they re dishonest !