Kayla Smith

Review of Hyatt Regency Newport Beach

I stayed at the Hyatt the night before and the nig...

I stayed at the Hyatt the night before and the night of my wedding and was completely disappointed with this hotel stay. The hotel itself is not as nice as the ones around it and the parking lot is a good ten minute walk from the rooms themselves. The TV didn't work from the start and we had to wait 30 minutes for someone to come and fix it. Then an hour after arriving we went to the car for more luggage only to return and find the key wasn't working. We had to wait for a housekeeper to let us in. She threw that key away and told us to use the second key. Well after returning from dinner that night and picking up my dress, we found our second key was also not working. I was stuck outside holding my wedding dress for 30 minutes while I waited for a desk clerk to walk the four miles to our room. Bad hotel, bad service, NEVER AGAIN!