We really enjoyed the park overall, especially the...

We really enjoyed the park overall, especially the buy one get one free promotion online. We were very disappointed that the family tube ride was not working, and the big roller coaster. My 8 year old son and I both played the basketball game by the pretzel stand spending $20 which consists of 3 shots for $5,. The sign states "ANY one shot wins ANY prize". Come to find out after we won, that was not true. The lady told us to pick a ball on the bottom, none of the real good balls. We played to win the Lakers ball, but was told they are display, and they can't move them. But when the supervisor came she said the same thing..plus she said they were out of a lot of the balls on display. My question was, why didn't the lady tell us before she took our money? My son was so disappointed. But I took the higher road, and wanted to make it a positive experience for him. So I submitted a complaint to guest services can waiting to hear back.
Update- I received a call from Margie at guest services shortly after I sent a complaint in the mail. Margie was eager to listen to my displeasure and resolved the issue right away. Margie even sent my son his favorite basketball via mail since she really wanted to give us a better experience than what we encountered at the Park. I was very impressed with Margie's customer service skills, and the fact that she was very genuine and appreciative of me letting her know what happened during our visit. I will definitely be back to the Park, thanks to Margie. She even called to follow up with me, she is amazing!!