We had been considering replacing our 15 year old ...

We had been considering replacing our 15 year old furnace & A/C due to some performance issues. I had already received two proposals for the replacement.
When Jeremey came from Genz-Ryan, he presented a proposal with several solutions from high to low prices. One of the options was a refurbishment of the existing furnace. (None of the other two vendors had given me that option)
Jeremey pointed out to me that the furnace heat exchanger was still in good condition and had a 20-year manufacturer's warranty. With that information, we decided to go with the refurb option. I was pleased that Jeremey did not try to talk me into a more expensive option and that his honesty convinced me to do the refurb.
I asked about scheduling the work and he said he could do it that day after obtaining the necessary parts. He returned about 4:00 PM and worked diligently on the task until he had the furnace operational about 7:00 PM.
His professionalism and persistence in completing job were really appreciated.
If this is the level of customer service to be expected from Genz-Ryan and their employees, I would not hesitate to call on them again and would have no problem recommending them (and Jeremey!) to my family and friends.
We also decided to purchase their yearly maintenance program which was reasonably priced at $10 a month. Included in the program are a spring and fall checkup and a year's worth of furnace filters. I considered this a plus as they will automatically schedule the checkups and I don't have to go to the hardware store to find the correct furnace filters.