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Miguel Guzman

3 years ago

Hello everyone and thank you for taking the time t...

Hello everyone and thank you for taking the time to read our experience. Once we purchased our package, we soon realized that the Bumper Boats (Outdoor in water) were not working, had to switch up three times no water was spraying on three units, and one was not working at all, Go Karts were not working in it's entirety, apparently they all broke down at one!! LOL, and only half of the Bumper Karts (Indoor were not available.) My daughter made a summer wish list of things she wants to do, and this was one of them. Lets just say that we will not waste our time or money on this dump moving forwards. The customer service we received was horrible, Manager asked me "What do you want me to do?", "we got Corporate meeting in next room!" All I got was a bunch of excuses. Arcade games were eating credits off card without registering and some of the games functions did not work, for example the double shooter game set up right in the middle of the Arcade Floor shooting Robots, does not reload, Nascar racing game will eat your credits and keep asking to swipe/add coins. For the icing on the cake, as we were leaving, Go Karts were being fueled up and started!! I asked Manager on our way out, our two hour time is over, can my daughter get a Go Kart ride, which was the only reason drove 45 minutes each way. She said no, maintenance is working on it!! Boom Mind Blown!

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