Shawn Jones

Review of Mac Churchill Acura

Not a pleasant experience at all. I would not rec...

Not a pleasant experience at all. I would not recommend this dealer to anyone. I bought a car from this dealer and was promised by my salesman that they would take care of a few dents on the car (even though I suggested that they keep the vehicle until they fix the dents), I was told I could just bring the vehicle back later and they would take care of the dents. I later returned when my salesman told me to and asked for the sales manager (like he suggested) and explained the agreement with him, since my salesman had went on vacation and or course no one at the dealer knew anything about the arrangements. And here it is four weeks into the purchase of my vehicle and I still have yet to hear from him or anyone else! Lesson learned! Do not trust dealers; make them take care of the problem before you leave with your vehicle! My first time purchasing a vehicle and boy have I learned a lot!
I went to visit the finance department to ask a few questions and a salesman walked me into the waiting room and let the finance people know that I was waiting. Two hours later after being passed over by people coming in after me and leaving before me, I finally had to try to alert someone walking around in the back and ask them to put me on their list .
My experience at the service department was great! The service department has good people and they have real customer service skills that will actually make a customer happy to return for servicing if needed. I think the people on the used car side are more concerned about making sales then they are in taking care of their existing customers.
However I do love my new vehicle! Just wish I had purchased it from a different dealer!