My boyfriend was admitted and in the ICU. From the...

My boyfriend was admitted and in the ICU. From the very first call it was a terrible experience. I was told he was not in the system by the operator who quickly and rudely hung up on me. I then called back 20 min later and was fortunate to speak to someone else during shift change- my boyfriend was admitted on a Thursday and I did not get a call from any doctor until Saturday. While he was still conscious he commented that some of the nurses were rude and treated him as if was asking them to do things out of their job responsibilities. Mind you he was very sick and couldn t even get off of the bed. After several days there he passed away and the worst customer service came then. His items were not with patient relations, eventually we retrieved partial items thru funeral home and discovered his cellphone and charger were missing and that we had been given someone else s clothing and shoes (along with his). Patient relations rep Marisol told me that it was my dead boyfriends fault for taking his cellphone with him when he knew there was a phone in his room and hospital was not responsible even tho they couldn t explain where his phone could be. He had been intubated so it was not possible for him to safe keep his own phone.It should have been retrieved and placed w the rest of his items at the point they knew he d be unconscious. She also instructed me to throw away the other set of clothing and shoes that were not his. I m sure someone else s family might have wanted the clothing of their loved one back. She said they would not take the items back. This is a trash hospital with people who ve lost their humanity. She tried to give us the run around about missing items and found herself caught in lies. After we informed her we had an attorney available to discuss why she wouldn t release the paper she claimed to have stating that all his belongings were given to our funeral director, an hour later the phone was found. When you loose a loved one unexpectedly the last thing you should worry about are where their items are and how they went missing in a hospital setting. Especially when it s the last of the things you will have to remember them by. The way they handled my deceased boyfriend s items and the responses to our family is unacceptable. Where is the compassion and kindness for the patients and their families? Once we started requesting medical records and explanations for things their smiles went away and the attitudes started coming.