All staff I talked over the phone were rude, no kn...

All staff I talked over the phone were rude, no knowledge about the system, more than helpless. Volunteers studying a little bit about it could do much better job. Even customer service in Japan was a mess that is super rare but it happens when the head company is located outside of Japan. My transaction did NOT make it on time. Why they did not send me even a single notification ?! Horrible customer service ever!!

Even though the process for the first attempt is super complicated with little help from poor customer service, once a transaction goes through, it is very quick though its a bit questionable if the commision is very cheap or not.