Raffaella Russo

Review of Villa Tuscolana Grand Hotel Ce...

You should better select the staff at the receptio...

You should better select the staff at the reception, because thanks to his lack of professionalism we, customers who have already been several times, will never return. A month ago we booked for day January 31, 2020, with confirmation of their email and ours, it was not registered by the hotel staff, which made us very uncomfortable giving us a room as we were the latest arrivals, we asked if they could satisfy our need to have a panoramic view, although Miss Roberta replies that there are no superior rooms with a view when the booking has been confirmed. We enter the room we had to settle for and the TV has no signal, before going out we ask Ms. R to have it fixed but what does she do? She forgot, so when I came back around 11.00 pm with a little girl, my husband and I, we The technician who fixed the signal for us about 20 minutes had to wait while sitting on the sofa. Another inconvenience for us. We are surprised that the management has no control over the seriousness and professionalism of a receptionist also because it is a business card.