Spoke to Debbie over the phone to help me understa...

Spoke to Debbie over the phone to help me understand the online reservation. She was nice. Arrived to unexpectedly find busy convention. Travis was our valet to tell us helpful information. Mina checked us in. She was nice. The elevator system is messed up though with long waiting times. Ate dinner at Vitascope. Marvin was our server. Food was good. Went swimming later but I almost tripped on a large tile near towel rack. Loud guests woke us about 2 am or so, so we checked out. Here's the kicker...we came to celebrate our son's 5th birthday but no one acknowledged it or offered to do anything for him.