Tara Clarkson Review of Bernheim Arboretum and Researc...
The food is very good and locally sourced. The cus...
The food is very good and locally sourced. The customer services, however, is not good. On my first visit, We had to wait and make an effort to get someone's attention to be served. Staff seem to go out of their way to avoid customers and not make eye contact. Staff stayed in the back and did not take the time to look for customers. On my second visit, they had changed their hours for the winter. the large sign posted at the entrance of the forest said they closed at 4pm when they actually closed at 3pm. They made no effort to communicate this change and took no responsibility for the confusion and contradiction when I was finally able to speak to someone. ( I made them aware that the hours were incorrect when you Google the cafe and the staff said "I can't control Google". I submitted the change in hours while I was standing there.) The rating would be lower if the food wasn't so good. They really need to improve their customer service.
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