Raymond Spence

Review of Sterling McCall Acura

Overall, my experience here has been great. The sa...

Overall, my experience here has been great. The salesman, Mike, was helpful, not too pushy in securing a sale and clear on the agreement. The people in the service department are routinely nice and happy to answer questions.

However, I have an ongoing problem with a rattle on the back dash that they have been unable to resolve. It started as only noticeable when certain songs were played on the stereo but has progressed over time. I know that they worked a long time to try to resolve it, which is why I am only lowering my rating from 5 to 4, but it is still an unresolved problem.

EDIT: I am changing my rating to one star. I reached out to Acura regarding the worsening rattle on my back dash (it has progressed and now rattles loudly with any bumps), and the rep stated that the service department reported that they were unable to replicate the sound. This is a lie. 3 people from the service department have separately been in the car with me and confirmed the rattle. Another stated that would annoy me. I won t let this go until it s fixed. It hasn t been fixed.