Ryan Wescome

Review of Tenvoorde Ford

The salesperson Ron sold my wife and I a truck wit...

The salesperson Ron sold my wife and I a truck with numerous issues. We purchased knowing there was a broken window motor and a window that needed to be fixed as it was off track. Ron assured us it would be $250 max but it ended up being $400. A couple days later, the heat completely stops which resulted in another $400 or so. Then a couple days after that, a check engine light comes on for emissions issues.

Before I can even get that looked at, the truck caught on fire with my family in it. There was a remote starter incorrectly installed by the previous owner. The dealership did not disclose this and clearly didn't inspect it. They've made comments on other reviews of not being able to predict future repairs etc. The part was there the whole time in its state. It had split and frayed wiring that was poorly wrapped in electrical tape. So they are either inept at inspecting vehicles or don't actually thoroughly inspect them and miss things like that.

Additionally, when we tried to go back to get a credit towards a significantly more expensive vehicle, my wife was treated like garbage. We ended up deciding to buy elsewhere and take a $3,000 hit on the vehicle.

P.S. We test drove a Chrysler before buying the Dodge Ram. There was a check engine light on (common theme here) and the car was jerking and driving horribly. We go back to the dealership and Ron had a technician go look at it. The tech comes back, tells us it is a catalytic converter and should only be a couple hundred dollars. I asked how as that is typically a pretty pricey repair. He said, well I would just shave the part out and then just straight pipe it. I asked if that was legal and he laughed and said well luckily we don't live in California.

With comments and employees like that, it is no wonder their used vehicles have ample problems. If you want to be treated like garbage, buy a new vehicle and hope you never have to step foot in the dealership again.