msc 605

Review of Community health options

I was a MCHO member from January 2017 till Decembe...

I was a MCHO member from January 2017 till December 2020 because few options were available for Maine residents when Obamacare became available. I was always frustrated with MCHO from day one over many things: super long phone wait times the first 1 1/2 years, high premium costs vs other states, and inability to autopay premiums to a credit card (bank account only). So the past 3 years, I paid my premiums using Bill Pay from my bank but mistakenly overpaid in December 2020. At the same time did not renew my MCHO membership for 2021, so I called December 31, 2020 to request a refund of the overpaid premium and was told a check would be processed. It s now 3 weeks and I still haven t received a refund. After a 2nd call on January 20, I was told it actually takes 45-60 days to process refunds. Whaaaaattt? MCHO, your inefficiency amazes me. Know this: my husband and I will never return to MCHO, nor recommend your services to anyone.