We love the pizza, but man is the service terrible...

We love the pizza, but man is the service terrible right now. Ordered carry out last night and was put on hold for 15 minutes. We were told the there was a 1:45 wait, but ordered anyway and gave them an extra 10 minutes before showing up. Pizza was finally brought up 30 minutes later and the order was wrong...needless to say we were not happy, but it ended up being free.