Mandy Williams

Review of HealthSouth

My mother has been here for 4 days, recovering fro...

My mother has been here for 4 days, recovering from a stroke. I have been blown away by the level of unprofessionalism we ve experienced. The nurses and techs seem to know nothing about her condition and expect her to be able to clearly communicate to them, after having a stroke and suffering a lot of mental confusion.

The general feel throughout the building is lackadaisical and uncaring. Employees are frequently on their iPhones and ignoring anyone who comes to the desk, or they are laughing with of the other employees. No one seems to have a sense of urgency about getting work done or tending to the patients.

There are also HIPPA violations all over the place; patients charts being left open on computers for other people to easily ready, employees talking on cell phone about patient conditions, etc.

One particular nurse named Andrea has been just awful. I visited around 11 am yesterday and my mother was wearing a hospital gown that she had obviously vomited on. I visited again around 2 pm today and she was wearing the same exact hospital gown with the same stains. I asked the nurse why she had not been bathed and changed, and the nurse lied and told me that the stains were not there this morning. After our conversation, she walked away with a haughty laugh. She made me wish I d never chosen this facility and she made me seriously consider changing facilities.