shareisha hemingway

Review of Carolina Ale House

The good reviews must be from the employees, their...

The good reviews must be from the employees, their friends, and family. Believe all the bad reviews that are here. The service is horrible and our server appeared to be on drugs. We only ordered alcoholic beverages. After waiting for 30 minutes, I decided I did not want to drink anymore. The server tells me that he is unable to take the drink off the bill because it is alcohol and he would need to get his manager involved. He never asked to see our IDs nor did he verbally verify our age. The manager (Ryan) comes over and tells me that because it is an alcoholic beverage they can not take it off the bill nor pour it back into the bottle. (Well who in the hell pours alcohol back into the bottle, smh). He continues by saying we did not do anything wrong, so I would still have to charge you. I said umm excuse me I m driving and I will not be drinking, nor will I be paying for a drink that I waited 30 minutes for. I refused to pay for the drink, and he continued to press the issue by saying there is nothing he can do about it and I will HAVE to pay for the drink. I have never in my life experienced a situation where alcohol and the bill were forced on me after waiting 30 minutes for poor service. He was inconsiderate and did not consider the liability of forcing a drink on a customer-who clearly stated that they are driving and did not want to drink. My friend asked if the drink could be swapped out for something she wanted if she covered the bill, and he said no. I felt he was empathetic and rude to her being that she covered the bill anyway of $6.50. Wow! How desperate and unprofessional. I could have been underage and got into a car accident upon leaving. And Ryan you would have been liable if anything had happened. I hope you consider further training on customer service and NC alcohol laws. I am sure to never return here and hope others will take this review into consideration before spending their hard earned money here.