This is the most unprofessional service from a dea...

This is the most unprofessional service from a dealer and worst experience with a company that is meant to guarantee customer satisfaction and safety. Be aware.
This is an updated experience I had with this dealership Hennessys Ford. I purchased a car 4 months ago that failed few days after. (Experience below). I was told on my last visit that the problem was easy and would never happen again. Three weeks ago, the same issue occurred and this dealer has refused to take responsibility on it.
Few days after I reported the issue, I received a call from one of the sales manager that offered all kind of services that just half hr after refused to go such as take the car to review it, verify it and fix it. For about a week I tried on all ways possible, even thru Ford Company, to have Hennessys ford to fix my car and even though I am under warranty they tried to address the problem over the phone and refuse to take my car.
My other proposal was to change the car for a similar one so then they can solve the problem with this car and get over with this issue. They came back to me with a trade in offer. They wanted to buy the same Car I purchased US 5,000 less. In other words, I was going to lose in this transaction because of an issue I am not responsible of. They even tried to explain me it was a good deal.
I can spend the whole day writing about all the details, but the conclusion is to all customers . BE AWARE.. DON T TRUST and do your research about the cars and responsibilities of the dealers. Once they sell you, or at least this dealer, you are responsible of everything. I say it because this car was suppose to not have accident and I have appraised the car to have it trade in on another dealer and they found it was involved in an accident.
Lastly, do no attempt to reach me out or contact me unless you are giving all my money back. I am trying to solve this issue on my own and do not need any pseudo advice from anybody on this dealer.

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