The Hyatt is a bad hotel that is old, dated, and h...

The Hyatt is a bad hotel that is old, dated, and has bad service. The staff and management are not very accommodating. Their primary concern is to be fully booked. As a result, you have a very crowded resort with poor customer service. Our room had a major leak in it which resulted in wet carpet and a bad stench.
I would recommend not staying at this resort for various reasons: inconvenient location, crowded resort, weird layout of pool, narrow beach, poor restaurant choices nearby and a very tired looking room interior.
If you go to Kaanapali beach, I would recommend staying at the Westin Resort and Spa which has always given us great service and is conveniently located next to Whaler's Village which has great dining and shopping options.