A very special thank you to Reed F and Christian G...

A very special thank you to Reed F and Christian G. They made my stay enjoyable and were extremely accommodating and helpful given such short notice. Beautiful room, with a great view, along with plenty of amenities that make this a very desirable destination choice. They have a spa, golfing course within walking distance, a tram that runs every 20-30 minutes to nearby restaurants and outlet, and is situated in a gated community with security. However, I am extremely disappointed in the manner in which I was charged a $75 late fee checkout from Dawn Lucas. I am an Hilton Honors member and my room was without any heat the entire night. No one checked on the room, despite several inquires. I was freezing and slept for only a few hours. I asked for a late checkout to rest and have never had a problem with late checkouts before, even when hotels are at full occupancy. It wasn't so much the charge that bothered me but rather the manner and attitude I received regarding it. It was unprofessional and came across as extremely rude. Dawn almost seemed to take delight in charging the late fee, something that I felt extremely off putting. For those who see these, I caution you to be aware of their late checkout policies, especially if you are a Hilton Honors member, because I am now less hesitant to book my stay there again. Outside of that, this is a phenomenal hotel. The aforementioned gentleman at the front desk did an excellent job at accommodating all sorts of requests. I cannot say the same for other person mentioned. I hope management takes that into consideration.